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판매정책(Sales Policy)

판매정책(사업자 정보·환불·교환 및 배송정책)

1. 사업자 정보

  • 상호명: 아수라팩토리
  • 대표자: 우현우
  • 사업자등록번호: 508-35-00898
  • 통신판매업 신고번호: 2024-충북청주-2663
  • 사업장 주소: 충북 청주시 흥덕구 가경로 165 지하 1층
  • 고객센터: 010-2532-0177 / asura@asurafactoryshop.com

2. 배송정책

  • 배송 방법: 한진택배 / EMS(국제배송)
  • 배송 지역: 전 세계
  • 배송 비용: 해외는 주문 시 실비 자동 계산
  • 배송 기간: 결제 후 4주 이내 출고 (국가별 상이)

3. 교환 및 반품/환불 정책

  • 수령일로부터 7일 이내 교환/반품 가능 (국가 법령 준수)
  • 커스터마이징 제품 / 고객 과실 파손 제품은 불가
  • 반품 배송비: 고객 부담 (불량 제외)
  • 환불 처리: 반품 도착 후 3영업일 이내

4. 결제 및 청약철회 안내

  • 결제수단: 신용카드, 간편결제, 계좌이체 등
  • 청약철회: 결제 후 7일 이내 (단, 발송 전)
  • 미성년자 구매 시 법정대리인 동의 필요

5. 이용약관 및 개인정보처리방침


Sales Policy (Refund, Exchange, Shipping Policy & Business Information)

1. Business Information

  • Business Name: AsuraFactory
  • Representative: Woo Hyunwoo
  • Business Registration Number: 508-35-00898
  • Mail-Order Business Registration No.: 2024-ChungbukCheongju-2663
  • Address: B1, 165 Gagyeong-ro, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea
  • Customer Service: +82-10-2532-0177 / asura@asurafactoryshop.com

2. Shipping Policy

  • Shipping Methods: EMS (international shipping)
  • Shipping Regions: Worldwide
  • Shipping Fees: Actual shipping costs will be calculated at checkout
  • Shipping Time: Orders will be shipped within 4 weeks after payment (may vary by country)

3. Exchange, Return & Refund Policy

  • Return/Exchange Period: Within 7 days from receipt (subject to local laws of the destination country)
  • Non-returnable Items:
    • Custom-made (personalized) products
    • Products damaged due to the customer’s fault
  • Return/Exchange Shipping Fees: Paid by the customer (except for defective products)
  • Refund Processing Time: Within 3 business days after the returned product is received

4. Payment & Cancellation Policy

  • Payment Methods: Credit card, online payment, bank transfer, etc.
  • Order Cancellation (Withdrawal of Subscription): Within 7 days of payment (only if the order has not shipped yet)
  • Purchases by minors require the consent of a legal guardian

5. Terms & Privacy Policy